Employment Consultant

Location UK-Southampton
Posted Date 1 week ago(2/12/2018 11:00 AM)
Requisition ID
# of Openings
Post End Date
Job Function
Operational Delivery & Deployment
Job Schedule
Hidden (184863)
Contract Type
Contract Duration
3 months

Project/Position Introduction (MAX 500 Characters)

Maximus People Services employ real people with a remarkable passion to make a difference. How you behave and get things done is easily as important as your skills and capabilities and we want applicants who buy into our values and want to be part of a global business, in return we offer fantastic learning and development opportunities at every stage of your career.
We care for each other and promote a positive workplace where everyone feels valued. We know that a strong work/ life balance is important and we offer all kinds of flexible working opportunities; whether it’s to do with your disability, health or lifestyle choices we will support you to achieve the right balance. So if you're interested in flexible working opportunities, talk to us during the hiring process and we'll see what we can do.

Job Summary

Manage a diverse customer case load into sustainable employment against set targets. Working with these customers in a jobs first approach, with a professional manner and high-commitment.

Essential Job Duties

- Manage a case load of customers to secure sustainable employment achieving performance and service level targets.
- Demonstrate the use of the Progress to Success step assessments and use the tools to achieve a targeted number of job placements per month with ongoing support to sustained employment
- Assess customer’s particular circumstances, identify the appropriate support/route back to employment, and develop a deep understanding of their skills, competencies and potential
- Provide careers advice, guidance and vocational focus
- Develop tailored action plans with customers to overcome key barriers and prepare them for (re)employment using the Secure toolkits for best practice
- Secure specialist support (professional services - menu partners) for assessments, treatment plans, specialist training etc and follow up on recommendations
- Conduct interventions, set stretch targets, book onto in-house training/refresher courses, arrange work experience and manage the value proposition for customers
- Identify/source employment opportunities, match customers to suitable employment, support on self-employment and follow up on customer success
- On job placement (either with our direct support or from customer’s own initiative), provide support through a Transition Assessment to identify the start work and In Work support the customer will require to develop an ‘in-work’ action plan.
- Ensure continuity of support is delivered to our customers through comprehensive customer details, maintaining up to the minute notes on key meetings, events and plans on our case management database
- Ensure contract obligations and ‘delivery points’ are achieved and evidenced to support payments for our services
- Maintain and report statistics relating to the provision of our services and performance including advising on potential risks and issues
- Comply with security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained

Education and Experience Requirements

- Develop/maintain a broad knowledge of the UK benefit system (mandatory or voluntary customers, benefit groups etc) relevant to the Welfare to Work Sector
- Develop/maintain an in-depth area of knowledge/expertise relevant to your market customer base and support colleagues in this area
- Maintain a broad knowledge of local market (community, educational, employers and volunteer)
- Maintain a good knowledge of internal policies and procedures
- The responsibilities above may be amended from time to time, and should be read to include other duties as reasonably directed from time to time.
- This position may include occasional travel to other offices in the area.
- The skills likely to be required of an Employment Consultant are:
- Clear communicator, good listening skills and a persuasive style
- Ability to plan, organise, manage priorities and own workload
- Performance and delivery focused - works to targets and deadlines
- To be able to produce a high quality, tailored, CV
- The ability to identify and address practical barriers to customers’ motivation to work, and be able to provide constructive solutions to these
- Be able to suggest appropriate interview techniques and answers according to customer circumstances
- Resilience and resourcefulness
- Enjoys working on their own and as part of a team
- Self-starter with strong planning and organisations skills
- High degree of accuracy and attention to detail
- Values and supports continuing professional development
- To be able to support a customer who has fallen out of work and assist them into subsequent work
- Calm, rational and objective in all situations
- To understand how to support customers to plan and carry out effective job searching activity
- Knowledge to explain how recruitment processes work, and challenge preconceptions in this area
- Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths is preferred
- Proven success in achievement of targets in a high performance culture
- Ideally, advice and guidance (equivalent to National Vocational Qualification (NVQ 3)
- Previous work experience in a front line consultant equivalent role
- Microsoft office & internet-based applications – intermediate level

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


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