• Employment Coach

    Location UK-Guildford
    Posted Date 1 week ago(7/12/2018 8:57 AM)
    Requisition ID
    # of Openings
    Post End Date
    Job Function
    Operational Delivery & Deployment
    Job Schedule
    Regular Full-Time
    Contract Type
  • Project/Position Introduction (MAX 500 Characters)

    Maximus People Services employ real people with a remarkable passion to make a difference. How you behave and get things done is easily as important as your skills and capabilities and we want applicants who buy into our values and want to be part of a global business, in return we offer fantastic learning and development opportunities at every stage of your career.
    We care for each other and promote a positive workplace where everyone feels valued. We know that a strong work/ life balance is important and we offer all kinds of flexible working opportunities; whether it’s to do with your disability, health or lifestyle choices we will support you to achieve the right balance. So if you're interested in flexible working opportunities, talk to us during the hiring process and we'll see what we can do.

    Job Summary

    This is a vital role within the team and will help to transform lives in the communities that we are working in, build great links with local employers, to champion opportunities for participants and support managing transition into work with employers. Ability to source work placement opportunities and manage links with National Accounts already held. Manage and develop stakeholder relationship to represent Maximus in communities.

    Essential Job Duties

    • Facilitate the achievement of sustained employment.
    • Providing a bespoke recruitment offer to exceed or meet the needs of Change Coach and participants/customers.
    • Actively engaging with local employers and employer networks to capture vacancies, work trials and work experience opportunities for customers. Coordinating engagement with borough job brokerages.
    • Providing advice and support around self-employment including the creation of independently approved business plans.
    • Brokering opportunities (Work Tasters, Work Experience, Work Trials, Working Interviews and Vacancies) for participants, building and maintaining portfolio of local employer accounts
    • Maintaining relationships with the central Employer Services Team
    • Developing strong links with employers through regular telephone and face-to-face contact
    • Understanding the requirements of employers and matching participants against this criteria
    • Negotiating alternative method of recruitment, e.g. Working Interviews
    • Executing reverse marketing strategies to create employment opportunities for specific participants in line with their individual skills and experience
    • Maximising opportunities and supporting Change Coach to secure employment opportunities for participants
    • Facilitate employer site visits
    • Providing in work support to employer and participant
    • Understanding the skills, interests and experience of participants and proactively matching them to opportunities
    • Reviewing participant business ideas to see if they have potential
    • Supporting participants to develop business plans
    • Advising on sources of enterprise finance and grants
    • Referring participants to external self-employment and enterprise specialists if necessary
    • Networking with the business community and enterprise organizations
    • Delivering self-employment workshops and seminars
    • Provide Change Coach with recruitment requirements of employers to ensure that participant skills are developed in line with the localised vacancy pipeline
    • Increasing the knowledge of Change Coach to ensure understanding of employer requirements, agreed processes, and access to required toolkits to prepare and submit successful, sustainable candidates
    • Delivering bespoke pre-employment workshops, where appropriate, to the needs of employers and Change Coach
    • Working with employer partners to ensure they are fully ‘disability confident’, and providing support around the disability agenda
    • Providing accurate information around any disability related enquiries
    • Ensuring that all employers are aware of the full portfolio of products and services on offer, enabling them to make use of them on a free/paid for basis
    • Ensuring accurate reporting of all activity and output
    • Capturing all actual and planned activity using the Case Management System
    • Ensuring all other systems are kept fully up-to-date to provide accurate recording of performance across the programme
    • Providing liaison between employers and Change Coach, where appropriate, to support the sustainability of customers – this could include attendance at employer sites to support Induction, resolution of issues and accompanied Interviewers

    Education and Experience Requirements

    • Minimum of 5 GCSE’s or equivalent or above including
    Maths and English and good level of computer skills (Microsoft Office) with the ability to pick up and learn other systems/software as and when required
    Computer skills (Microsoft Office) – ideally intermediate with the ability to pick up and learn other systems/software as and when required
    Experience of people development in an individual and group environment and able to train, coach and mentor across a range of participants
    Experienced in and evidence of successful support of and case management for participants with a variety of complex needs with an in-depth knowledge of the disability arena
    Evidence of setting and achieving targets across a broad range of KPI’s
    Good communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
    Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues
    A team player, with good interpersonal skills, specifically around building rapport, listening, questioning, influencing skills to enable, build and maintain effective relationships
    Customer-focused, with a strong commitment to customer care. An organised and effective planner
    Able to manage own time and the time allotted to participants effectively

    EEO Statement

    MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


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