MAXIMUS

  • Office Administrator - Brighton

    Location UK-Brighton
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    2018-34124
    # of Openings
    1
    Post End Date
    9/24/2018
    Job Function
    Operational Delivery & Deployment
    Job Schedule
    Full-Time
    Contract Type
    Permanent
  • Project/Position Introduction (MAX 500 Characters)

    Maximus People Services employ real people with a remarkable passion to make a difference. How you behave and get things done is easily as important as your skills and capabilities and we want applicants who buy into our values and want to be part of a global business, in return we offer fantastic learning and development opportunities at every stage of your career.
    We care for each other and promote a positive workplace where everyone feels valued. We know that a strong work/ life balance is important and we offer all kinds of flexible working opportunities; whether it’s to do with your disability, health or lifestyle choices we will support you to achieve the right balance. So if you're interested in flexible working opportunities, talk to us during the hiring process and we'll see what we can do.

    Job Summary

    Assist Change Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.

    Essential Job Duties

    • Making outbound calls to engage participants following referral to the programme.
    • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
    • Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
    • Sensitively handle customer concerns about joining an employment programme or returning to work.
    • Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
    • Support in organising bulk recruitment campaigns for specific employers
    • Provide information advice and guidance for customers and employers who access Pluss through the 0800 number.
    • Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work
    • Assist with customers’ employment training needs including travel training.
    • Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
    • Maintain accurate customer records that are compliant with quality procedures
    • Support Change Coaches (CC) in re-engaging with disengaged customers.
    • Support CC with additional activities e.g. bus fares, follow-up Did not attends etc.
    • Support CCs with mandating paperwork.
    • Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
    • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
    • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
    • Work from local hubs and community outreach locations to increase service accessibility.
    • Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
    • To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.
    • Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.
    • Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
    • Uphold and comply with Data Protection and confidentiality standards.

    Education and Experience Requirements

    Competencies
    Essential
    Empowers and Inspires Others
    Adaptable and Resilient
    Communication
    Analytical Thinking & Problem Solving
    Desirable
    Emotional Intelligence
    Customer Care
    Planning & Organising
    Team Work

    Knowledge, Experience and Skills
    Essential
    Demonstrates effective questioning skills, including probing and challenging
    Experience of an outcome driven environment
    Experience in the use of ICT systems
    Understanding of how to affect positive behaviour change
    Desirable
    Experience of working with people with multiple and complex needs
    including health conditions and disabilities
    Experience of working with unemployed people
    Experience of working in a customer service environment
    Knowledge of the barriers to employment and the welfare to work agenda
    Experience of recording customer information on database programmes
    Education/Training
    Essential
    GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
    Willingness to undertake any relevant training in order to develop within the role
    Desirable
    Member of IEP

    Other relevant factors
    Essential
    Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
    Ability to work within Corporate Policy, Procedures and Health & Safety legislation
    Commitment to the Company’s safeguarding protocols
    Physical
    Essential
    Ability to carry out the duties of the job with reasonable adjustments when necessary
    Ability to meet the mobility requirements of the job
    Eligible to Work in the UK status

    EEO Statement

    MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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