• Employment Coach - Yardley / Washwood Heath

    Location UK-Yardley
    Posted Date 1 week ago(1 week ago)
    Requisition ID
    # of Openings
    Post End Date
    Job Function
    Operational Delivery & Deployment
    Job Schedule
    Contract Type
  • Project/Position Introduction (MAX 500 Characters)

    Remploy, in partnership with MAXIMUS is an employee owned commercially focused employment services organisation that is the UK's leading provider of specialist employment support for disabled and disadvantaged people.

    Job Summary

    Embedded in a local community, you will be delivering end to end employment support to a range of clients. Working intensively with a maximum caseload of 50 clients. Meeting and exceeding performance targets for referrals, employer engagement, job starts and sustainment, in compliance with contractual guidelines and quality procedures.
    The Employment Support Pilot is a 3-year programme, aimed at tackling unemployment and low pay within communities across the WMCA. The intention is for the pilot to be embedded within communities, engaging individuals who are 16 plus, from day 1 to long-term unemployed supporting individuals into sustainable employment opportunities. The other area of focus will be working with individuals on low incomes to increase their wage. The pilot is an inclusive community based programme, providing both pre and post-employment support promoting ‘community support for work’.

    Essential Job Duties

    Build relationships with co-location partners to generate referrals and create a collaborative working partnerships local stakeholders
    Conduct initial meeting with client to build rapport, gain consent to proceed with the pilot.
    Support candidates to understand their skills, aspirations and goals through the completion of a Vocational Profile and produce an Action Plan to obtain and sustain competitive employment in line with their preferences
    Assisting clients to understand their benefits through the delivery or sign posting for In Work Benefit calculations and sourcing additional financial support
    Focus on rapid job search with the client, whilst utilising local support networks to help them overcome their barriers to employment
    Source job opportunities for clients through tailored job search and regular contact with employers
    To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services
    Promote the benefits of supporting service users to access employment within Remploy and external employers, aiming to raise the profile of the pilot and raise expectations around the ability of service users to access paid employment
    Develop collaborative working relationships with employers to enable support to be provided to clients in work, and to help employers understand how to better support their staff. In particular, ensuring the service is focused on accessing the hidden labour market to unlock potential jobs that match with service user preference
    To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc. and sign post on for support needs
    Provide individualised in work support using the place, train, fade model and ensuring effective support networks are in place to achieve sustainment
    To maintain a professional relationship with the clients of the programme and with other staff, with particular attention to confidentiality and maintenance of professional boundaries
    Ensure contractual compliance by accurate data entry and completion of documentation
    Spends 80% of scheduled work hours working in community settings (such as within co-location sites, libraries, community centres, coffee shops)
    To work flexibly as required by the individual and employer which may require some working during evenings and weekends
    Training and Development
    To undertake mandatory training as required by the commissioner and Remploy to support delivery of the pilot
    To actively participate in own continuous professional development
    Policy and/or Service Development
    To work with the Area Manager and Team Leader to ensure that vocational support services continue to develop effectively
    Ensure that effective referral and information structures related to this service are in place
    Ensure that effective monitoring and evaluation systems are adhered to, in relation to the pilot and keep abreast of changing practice within vocational rehabilitation
    Management of Resources
    Work with external agencies to maximise use of both internal and external resources in the delivery of vocational support services

    Education and Experience Requirements

    ● Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
    ● High level of optimism, initiative and effective interpersonal skills in order to engage effectively with service users, local stakeholders and employers
    ● Influencing skills that promote commitment and action
    ● Customer focused with a strong commitment to client care
    ● Disability Capability with demonstrable experience of supporting clients with mental ill health and other health conditions and disabilities
    ● Strong team player with a positive and flexible approach to both work and colleagues
    ● Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs
    ● Ability to plan and organise workload to meet required targets and deadlines
    ● Experience of people development on a one to one basis
    ● Experience of meeting and exceeding programme outcomes and targets
    ● Accurate identification of candidate support needs both pre and post-employment, with appropriate interventions delivered by self, or sourced through additional support networks
    ● Creating and delivering candidate Action Plans
    ● Experience working with employers to develop job opportunities for clients, and to support them whilst in work
    ● Attention to detail and ability to work to a defined delivery structure
    ● Able to work flexible hours and travel through prior arrangement as the needs of the job dictate.

    DESIRABLE (compulsory to be attained once in role)
    ● Holds Level 3 Diploma in Employability Services Sector qualification
    ● Holds Mental Health First Aid Qualification

    EEO Statement

    Remploy is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    Where reasonable, Remploy will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


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